AI should be designed to be accessible to all, regardless of age, digital literacy, socio economic status or ability. The true power of AI in social care lies in its ability to reach everyone, especially those who may face barriers in accessing traditional services.
The FAIR model demands that we ensure everyone has access to their rights, and this ties directly into the principle of accessibility. AI must be designed to be inclusive and usable by all—regardless of age, ability, or digital literacy.
Case Example:
In an initiative to use AI-driven voice recognition software for people with disabilities, the early version of the software struggled with strong accents and dialects, making it less accessible to some users. Recognising this, the developers worked with local communities to improve the system’s ability to understand various accents, ensuring it became truly accessible. By involving users in the development process, the system was refined to serve all individuals, not just those who fit a particular profile.
